Control Operator

Purpose of the Job

Control the operation at Modise Protection Services for all sites. Ensure all administrative tasks are executed to the highest possible standard expected.

Key Responsibilities

• Develop and maintain administrative procedures and systems and devising
• ways to streamline processes
• Record all sites incident on the occurrence book and electronic
• Manage schedules and deadlines
• Making sure that all sites are covered
• Send compliments to relevant client in time
• Monitor Sefeko guard patrol system (Clocking points) and make sure that all
  sites reaches 100% as client requires
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services and maintenance activities at all sites
• Ensure operations adhere to policies, procedures, and relevant regulations
• Keep abreast with all organizational changes and business developments
• Maintenance of all reporting in the operations department
• Planning, preparing, organizing, and executing office events including
  meetings and inspections and travel arrangements
• Answering phones and responding to client requests and inquiries
• Keeping track of inventory and ordering supplies
• Maintaining financial, employee, and client records
• Drafting and mailing customer correspondence and newsletters and incident
  reports
• Manage employees by recruiting when required, performance management ,
• development and upskilling and correcting unsatisfactory behavior
• Performing other duties as assigned
• Set goals for performance and deadlines in ways that comply with company’s
  plans and vision and communicate them to subordinates
• Organize workflow and ensure that employees understand their duties or
  delegated tasks
• Monitor employee productivity and provide constructive feedback and
  coaching
• Receive complaints from employees at the site
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Ensure adherence to legal and company policies and procedures and
  undertake disciplinary actions if the need arises

Educational Qualification

• Matric Certificate
• Control room operator Certificate or the equivalent
• Security Grade B and/or A Certificate or the equivalent is advantageous

Knowledge and Experience

• Minimum 3year relevant practical experience in a similar capacity
• Proficient knowledge of MS office package: Word, Excel, Outlook, and
  PowerPoint.
• Proficient knowledge of managing operations in a security industry

Skills and Competencies

• Interpersonal Skills (communication, initiative, conflict handling)
• Professionalism
• Extremely Organized
• Credibility
• Customer Service orientated
• Teamwork
• Adaptability
• Honesty and Integrity
• MS Office packages (Word, Excel, and Outlook)
• Written Communication – The ability to express ideas clearly in memoranda,
  reports, letters, or other documents with appropriate organization and
  structure, correct grammar and language, and terminology that is adjusted to
  the characteristics and needs of the audience.
• Verbal Communication – The ability to express ideas effectively in individual
  or group situations (including non-verbal communication), adjusting language
  or terminology to the characteristics and needs of the audience.
• Telephone etiquette
• Adaptability – The ability to maintain effectiveness when changes in the work
  the environment takes place.
• Mature, proactive, resourceful, and hands-on.
• Independent worker who is able to work well with minimal supervision.
• Ability to work well under stress.

Other

Valid driver’s license

Working Conditions

• Will be required to work overtime from time to time with short notice

If you think you’re a good fit for the requirements, we invite you to apply online.

Please note that we may decide not to fill the advertised position.

If you don’t hear back from us about this position within 14 working days after the closing date, it means that your application was not successful.